We want you to be happy with your purchase, and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed and in its original condition
  • Originals receipts would need to be included

If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

1. Cancel order:

1. Undelivered: In the case of submitting a refund, the customer service staff will contact you via email within 48 hours. If no customer feedback is received within 48 hours, the default agreement is to keep the order;

2. Shipped: Cancellation of the order is not supported. If the customer insists on returning the product due to subjective reasons, the return process must be followed;

3. Return: If the product or packaging has been unpacked or has traces of use, the return and refund will not be agreed by default;

2. Return and Exchange Policy:

If you receive a product with any quality issue, please contact our customer service within 3 days after receiving the product, and provide photos 

and order number to assist us in processing your request.

If you want to return the product, it must be unused, with packaging intact, and you must contact our customer service within 7 days after receiving 

the product, and provide the order number to assist us in processing your request. The return shipping fee is borne by the buyer.

If you want to exchange the product, it must be unused, with packaging intact, and you must contact our customer service within 7 days after 

receiving the product, and provide the order number and the name of the product you want to exchange for, to assist us in processing your request. 

The exchange shipping fee is borne by the buyer.

We will process the refund or exchange for you after receiving your request and confirming that the product meets our return and exchange policy.

3. Refund Policy:

If your return meets our return and exchange policy, we will process the refund for you after receiving and checking the product.

The refund will be processed through the original payment method. If the original payment method cannot be refunded, we will use another method.

The refund will be processed within 3-5 working days after confirming that the return meets our policy and receiving the return. 

Please note that the refund time may vary due to bank processing time and other reasons.

4. Special Cases:

If you receive a damaged product, please contact our customer service within 24 hours and provide photos and order number to assist us in processing your request.

If the product you receive is not the same as the one you ordered, please contact our customer service within 24 hours and provide photos and order number to assist us in processing your request.

For the above situations, we will provide you with replacement or refund services.

To get more information about the Return & Exchanges, Please Send the mail to TwoTrees3dstore service:


We will reply you within 24 hours.