Affected by Covid-19, there will be some delay on the delivery.
1. Order Status & Processing
ORDER POLICY
All orders are processed between 8am and 5pm EST. Weekends and holidays are excluded.
Orders placed before 2 PM EST, Monday – Friday, typically ship same day.
Items ordered together may ship separately, unless requested otherwise.
Shipping prices, methods, policies, times and availability are not guaranteed and are subject to change at any time without notice.
CANCELLATION POLICY
TwoTrees 3D Store fills most orders the day they are placed. Once an order is accepted, there is no guarantee an order may be cancelled. Any order that is not able to be cancelled must be accepted upon delivery and authorized for return following the policy listed below. Please also refer to “Refused Shipment Policy.”
2. Order Status & Delivery
SHIPPING OPTIONS
Packages will be shipping from US warehouse, EU Warehouse, AU Warehouse, CA Warehouse or CN Warehouse. For a specific ZIP/postal code to ZIP/postal code transit time, please track your order for delivery time
24 Hours – shipping out
| Fees | From US Warehouse | From CZ Warehouse | From DE Warehouse | From EU Warehouse | From CN Warehouse | |
| Economy International | $0.00 | 12-25 Business Days | 12-25 Business Days | 12-25 Business Days | 12-25 Business Days | 12-30 Business Days |
| Standard International | $12.99 | 8-18 Business Days | 8-18 Business Days | 8-18 Business Days | 8-18 Business Days | 8-20 Business Days |
| Express International | $19.99 | 3-8 Business Days | 3-8 Business Days | 3-8 Business Days | 3-8 Business Days | 3-8 Business Days |
About the Tax Rate
| Tax Rate | Counties Rate % | |
| 3D Printers Series | ex. VAT | 5.00 |
| Filament Series | ex. VAT | 5.00 |
| Engraver Series | ex. VAT | 5.00 |
| Parts & Accessories Series | ex. VAT | 5.00 |
GENERAL DELIVERY POLICY
By use of this site, customers authorize the carrier to leave a package at the destination delivery address without obtaining a signature if the carrier driver deems the location to be safe. Customers who are not able to locate a package that is claimed as delivered must follow the instructions for filing a claim listed below under the heading “Incorrect Delivery and Lost Package Claims.”
EXPEDITED SHIPPING POLICY
Overnight Delivery and Two-Day Delivery items will be shipped by the requested method of delivery after your order has been processed. In-stock items should ship within 24 hours of order placement. Oversized items can only be shipped standard ground.
INCLEMENT WEATHER
TwoTrees 3D Store adheres to the shipping polices of its carriers. Inclement weather may result in delivery delays. You may track the status of your package on the Order Status page.
REROUTING AN ORDER
United States: You may request to reroute your order after your package has been shipped. To request a reroute of your package, please contact a customer service representative as soon as possible. We will contact your shipping carrier on your behalf. You will be charged the re-routing fee if re-routing is possible. International: Orders cannot be rerouted.
REFUSED SHIPMENTS
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting TwoTrees 3D Store to obtain proper return instructions may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total refund due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.
INTERNATIONAL SHIPPING
TwoTrees 3D Store has partnered with Zonos, FedEx, UPS and USPS for shipping and payment processing on international orders. Orders shipped outside the United States may be subject to import taxes, customs duties and fees levied by the destination country. The customer is responsible for all custom duties and taxes and/or VAT (Value Added Tax) on item(s) purchased upon receipt of the package. TwoTrees 3D Store has no control over these additional charges and only charges for shipping from the United States to your country. Please contact your local customs office for more information about your country’s statutes. Canadian purchases apply. The customer is responsible for custom duties and Canadian taxes and/or VAT (Value Added Tax) on the item(s) purchased. Note: TwoTrees 3D Store will not issue credit where packages are not delivered due to non-payment of fees, refused or abandoned.